Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.
Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If for some reason the bike is not a good fit for you, we allow returns within a 7 days period.
1. New and unused bikes are subject to 10% restocking fee.
2. If the bike is used and with less than 10km on the odometer then it is subject to 20% restocking fee.
3. If the bike is used and with more than 30km on the odometer then it is subject to 30% restocking fee.
The customer is responsible for arranging the freight to come back in our facility.
The average cost to ship bike across Canada is $300.
The bike needs to be returned in its original packing.
To return an item, place the item securely in its original packaging and mail your return to the following address:
768 Denman st, Vancouver, BC
V6G 2L5 604-428-8284
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 30 days from the receipt of your item to process your return.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you have any questions concerning our return policy, please call us at 604-428-8284.